Ø Due to the COVID-19 pandemic and to ensure guest safety, we have launched the ‘ALLSAFE Cleanliness & Prevention Label’, which represents some of the most stringent cleaning standards and operational protocols in the world of hospitality. These standards have been vetted by Bureau Veritas, a world leader in hygiene & cleanliness inspection. These new standards will include a reinforced cleaning program with frequent disinfection of all high-touch public areas like elevators and public restrooms, an enhanced in-room cleaning program using hospital grade cleaning materials, as well as new standards to ensure social distancing measures throughout the hotel and medical support should any of our guests feel unwell.
Ø Upon arrival, refreshing towels and hand sanitizer come as standard. The Grand ambassadors wear masks while welcoming you to our hotel, restaurants, bars and Spa. Ø As part of our services, we ensure that both guests and employees, including in our restaurants and bars, respect a social distance of 1,5 metres.
Ø Your room key cards are disinfected before use and contactless payments are carried out whenever possible. Our pin terminals are disinfected after every use. Ø While all services remain available, our employees will not enter your room during your stay until you express a wish to have your room serviced. Room-service deliveries, luggage assistance, and other services will take place in front of your room.
Ø In order to guarantee your safety, the room will be kept empty for at least 24 hours after check out of the previous guest. The room will be fully disinfected before your check-in. Face masks and hand sanitizers are available upon request.
Ø Reservations are required for lunch and dinner and limited seats are available. Breakfast is merely serviced à la carte. As per local regulations we are obliged to ask health and safety questions upon making a reservation and prior to entering our restaurants and bars.
Ø Our in-room menus for breakfast, lunch and dinner offer optimal convenience and indulgence at your door step.
Ø The Sofitel SPA offers special spa menus and pool usage with procedures. Reservations for time slots per guest room are required for the fitness area, the swimming pool and treatment rooms. The sauna is temporarily unavailable.
Ø Upon departure, you are kindly requested to leave your keycards in a dedicated box in the lobby.